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Billing InformationWhat are the prices and subscription plans you offer? Why was my credit card denied? How do I cancel my Membership? Where can I view my "Billing History" and how long my Membership has to run? I have a question about my Membership. << Back to "Help & Information" Page How can I pay for Gold/Platinum Membership?
Just click Upgrade NOW to go to the payment page. This will show you which packages we have, and any special offers we may have.
More details can be found on the payment page. Paying by postal order also means that the payment on your credit card statement is discrete. What are the prices and subscription plans you offer? We offer the following payment plans: Why was my credit card denied? There are many reasons why a payment may come back denied by your card issuer. Most common are:
What happens after I pay? Once you have paid, your account is immediately activated, and your period of subscription starts (for cheque or postal order payments this is usually on the next working day). If paying by NetBanx, you will receive an email notifying you of your payment. This acts as your payment receipt and the Reference on it should be used if you need to contact us for any reason. Your ability to have full access to the site is confirmation from us that we have processed your payment. How do I renew my Membership? We operate a repeat billing policy. This means that once your initial membership period has expired, for your convenience, your membership will automatically be renewed at the same rate that you signed up for. That means even if our prices rise, your renewal costs are fixed at your signup price. Rebilling will occur only when your current payment period expires and not before. If you do not want to continue to use the site you can cancel the automatic billing any time before the collection date. We use Netbanx to provide a secure payment process and accept all credit and debit cards except Visa Electron. We do not hold any card details on our servers, which ensures maximum safety of your details. You can also pay by cheque, postal order. Further information is available from the payment screen. How do I cancel my Membership? If you want to cancel your membership before your billing has expired, you will need to cancel any repeat billing first. You will have full access to the site until the payment expires. You can then remove your account, i.e. remove your profile from the website.
Where can I view my "Billing History" and how long my Membership has to run? To view your current status: I have a question about my Membership. Please contact our Customer Service using contact us, email , or call us at 0845 869 7509 |